machine was kept in hot and humid condition. Caused the rubber to melt and machine deemed useless.
Thank you for letting us know the problems you incurred shipping with us, Im sorry to hear the rubber melted in the heat. Unfortunately, it is quite hot in UAE in summer and shipments are not kept in temperature controlled areas nor are they transported in temperature controlled vehicles.However, please open an incident for damages using your order numer and email and we will look into the matter.
Great experience! The parecel took literally 3 days to arrive from Spain to UAE. At all time I had tracking and everything arrived fine. Thanks!
Great service. My friend has to send some important documents and ParcelEx worked even better than any other brand that you can find in the malls. It took a while to be delivered, but that was beacuse we had some vacation days in the UAE.
I wanted to do a movement to the UAE from Switzerland, but the prices I got from all the agencies were ridiculous expensive, however I found ParcelEx just using some Internet search engines. First thing I thought, well.. it's not possible they have this price, but I was brave and went ahead. We sent 15 boxes!! yes 15!!! The helped us with the whole process, especially with the customs paperwork and we almost had no problems, just the typical ones of such a big delivery. I would not give 5 stars because that means perfect service and it was not perfect, but I would say quite satisfactory. I definitely recommend ParcelEx for any kind of internal shipping from/to the UAE.
Excellent service and can always be reached via email and on call.
it was a good experience and good Price for delivery but it took a bit longer to reach to the destination as i was told 3 days but reached in 8 days
Thank you for taking your time to give us feedback on the service, we are happy to know you are happy despite the delivery delay.
I have looked in to the matter and it seems there was an issue on departure as was returned to our warehouse and sent again. Also, shipment has coincided with Easter holidays in Australia which made the transit time longer than usual as Friday and Monday there were no deliveries in Australia. Under normal circumstances, it would have been delivered last week. I´m sorry for inconvenience caused.
Excellent service. Very prompt and Reliable . Very good value for money.
Offering various prices and then choose the best... service is good.
Phenomenal service. Special thank you to the entire Parcelex team who took care of my package from start to end 24-7, in a very professional, timely, efficient and absolutely super customer service.
Excellent time deliver
Perfect service, documents picked up on time and delivered before the estimated date.
Excellent services, site offer various rates of different courier to choose from, my packet is delivered 2nd day. Thank you!
It was my first experience with Parcelex and overall a good one.
The person collecting the parcel got confused and wanted to collect in the morning and got angry at me when i missed his phone call when it was clearly said afternoon. Then i was surprised because after putting all the details with my address and destination etc... i had to fill the AWB manually again when he came to pick up (somehow i had expected he would come with a pre-printed one). The tracking was not clear on the company website but i asked parcelex and i got a very prompt answer and all was delivered perfectly in due time!
So maybe a couple of things to improve but will definitely use Parcelex from now on.
excellent and fast service.
Everything was great
I'll definitely recommend your services to my friends
Smooth and fast
excellent service . Thank you
This was a very good experience. The company came and collected the item very promptly, and the follow through to delivery was excellent.
Good work and I look forward to using your services again.
Great service and support, will definitely recommend!
ParcelEx is fast and committed to their customers. i found it reasonable and fast.
Excellent service! Timely pick up and delivery. I will definitely recommend your company to friends and family.
Suggestion: in mumbai the co-ordinator should have called up the recipient before delivering it. Luckily my family was at home so the delivery smooth.
Fast delivery of my package (two days)!!! I wouldn't have been more satisfied with the service! Thank you so much
Two Thumbs Up!!!
I Request for collection and send it to Philippines after 4 days they received already even there is long weekend holiday here in UAE.
Will definitely recommended also value for money cheaper than branch inside the malls.
I had a 3.5 kg box to send from Dubai to UK. Visited the usual big name courier counter, got an astronomical quote, and a take-it-or-leave-it attitude. 30 minutes wasted. Before abandoning the idea to ship, did some internet searching, and found parcelex. Got a quick, easy and transparent quote. Booked in the afternoon, they came around and picked it up only a few hours later and at the EXACT time they said they would and it was all delivered and completed within 48 hours. Yes less than 48 hours from Dubai to a small town in the UK! They kept me updated by email and online all along. Even the receiver got a text a couple of hours after it was picked up from me saying that a parcel was on the way to them and the expected delivery date. With the tracking number they provided me I could follow all details. FANTASTIC experience.
Very good and very quick !!!!
GOOD SERVICE, BUT THE TRACKING DATA IS UPDATED VERY VERY LATE, ALSO NO PROOF OF DEKIVERY ATTACHED.
Thank you for your valuable feedback, we are working on improving tracking.
Great service. My parcel left Shanghai, China on Wednesday and four days later arrived at my door in Dubai. Would definitely use again and recommend.
thank you parcelex, for the best service you have given..
Good service. Shall use you again.
Very good service, fast and reliable. The tracking information is very slow in updating. Please work on it.
Alhumdulillah, good service, but will be much better if can dispatch the same day of pick up.
Collected on time. Delivered on time within 24hrs.
A little bit confused about the documents needed to acompany the good. Collector was not aware of, also.
Picked up on time and delivered next day... Great service!