About us

Parcelex.ae commences its activity in Dubai, United Arab Emirates in 2016 offering a multicourier discounted price comparison and booking website following the great success of Enviosimple.com in Spain. The website offers the possibility to book parcel services with DISCOUNTS of up to 70% on high street prices. It is owned and operated by Dubai based licensed transport company SkyEx Courier L.L.C.

The website is designed in accordance with our customers’ needs. As pioneers in the online parcel booking field, both for private individuals and companies, we offer an automated booking system which helps you find the most suitable service or courier depending on your specific needs. Each day we ship hundreds of parcels the simplest way and at the best price.

You can book anything from a local pickup and delivery to be completed in a few hours to moving house contents and belongings anywhere in the world in big boxes on Parcelex.ae as we have negotiated great tariffs with all the main International couriers as well as local delivery companies.

We work with the best couriers in the business, SKYEXPRESS, DHL, FEDEX, ARAMEX, MY FLYING BOX, to ensure that your shipment, whether it is a parcel or an urgent document, gets from where it is to where you want it to be, the simplest way at the best possible price. With more and more reputable providers to come, we can guarantee that we have your shipment needs covered.

How do we do it?

It’s quite simple. On our website Parcelex.ae you will be able to view all available offers, book the service the best suits you in a couple of steps and pay with your bank card or with credit from your prepay account in all cases, pay cash on collection in the case of exports and domestic services, and even cash on delivery for domestic services within United Arab Emirates. You may recharge your prepay account by bank card or bank transfer to our EMIRATES ISLAMIC BANK. You can also read and leave comments on the services you have booked or contact us if you have a comment or a suggestion.

Booking with Parcelex.ae means not having to worry about anything. We track your parcel for you from pickup to delivery, resolving any incident that may arise through our sophisticated incident management system and in the case of it being an incident that we can’t resolve without you, contacting you as soon as possible to solve it the best way.

In order to make the most of all the benefits Parcelex.ae has to offer, we recommend validating your account following the link on your order confirmation email or registering on the site before booking. As a registered client, you will have access to special discounts of up to 10% on some services, a useful address book, access to you shipment history in order to view delivery status. You will also be able to choose when you receive your invoice whether you want invoice per order or an invoice with all your transactions at the end of the month. You will also be the first to receive special offers and news on new services being introduced.

Remember that Parcelex.ae won´t be the company picking up your parcel, your parcel will be picked up by SKYEXPRESS in United Arab Emirates and handed to the company you choose during the booking process. Imports will be picked up by the courier you choose and delivered to you by SKYEXPRESS in United Arab Emirates. When you book a service, you will receive an email with instructions on how to have a great Parcelex experience.

Thank you for trusting us your shipments, we hope that the service we provide is useful and satisfactory.

Have a good day from all of us at Parcelex.ae


Terms and conditions and privacy policy

The CUSTOMER/WEBSITE USER declares to have read, understood and accepted all of the following conditions listed as well as the privacy policy, list of prohibited items that you must not ship under any circumstance, list of restricted items, delivery policy and returns policy.

SkyEx Courier L.L.C. owns the www.parcelex.ae Website ("Site"). The following are the terms of use that govern use of the Site ("Terms of Use"). By using the Site you expressly agree to be bound by these Terms of Use and the www.parcelex.ae privacy policy and to follow these Terms of Use and all applicable laws and regulations governing use of the Site. SkyEx Courier L.L.C. reserves the right to change these Terms of Use at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically. We will note when there are updates to the Terms of Use at the bottom of the Terms of Use. If you violate these Terms of Use, SkyEx Courier L.L.C. may terminate your use of the Site, bar you from future use of the Site, and/or take appropriate legal action against you.

1. WEBSITE OWNER AND OPERATOR.

The web Parcelex.ae is owned and operated by:

SkyEx Courier L.L.C.
Shed 5B, Street 7A
Deira, Dubai
United Arab Emirates

Phone: +971042338400.

Email: support@parcelex.ae

Web: www.parcelex.ae

2. LIMITED LICENSE.

You are granted a limited, non-exclusive, revocable and non-transferable license to utilize and access the Site pursuant to the requirements and restrictions of these Terms of Use. SkyEx Courier L.L.C. may change, suspend, or discontinue any aspect of the Site at any time. SkyEx Courier L.L.C. may also, without notice or liability, impose limits on certain features and services or restrict your access to all or portions of the Site. You shall have no rights to the proprietary software and related documentation, if any, provided to you in order to access the Site. Except as provided in the Terms of Use, you shall have no right to directly or indirectly, own, use, loan, sell, rent, lease, license, sublicense, assign, copy, translate, modify, adapt, improve, or create any new or derivative works from, or display, distribute, perform, or in any way exploit the Site, or any of its contents (including software) in whole or in part.

3. SITE OPERATION.

United Arab Emirates is our Country of Domicile. SkyEx Courier L.L.C. controls this Site from the U.A.E. SkyEx Courier L.L.C. makes no representation that this Site is appropriate for use in other locations. If you use this Site from other locations you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this Site in violation of any applicable laws or regulations, including, but not limited to any U.A.E export laws and regulations.

4. APPLICABLE LAW.

The Laws of the United Arab Emirates shall govern the use of the Site and the Terms of Use, without regards to conflict of laws principals. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

5. PURCHASES.

SkyEx Courier L.L.C. accepts payment by Visa or MasterCard debit and credit cards in AED for its services. Most exports and domestic services can also be paid for cash collection, you will be given the option to do so at the end of the booking process when available. Domestic services can also be paid (For a fee) on delivery, you will be given the option to do so at the end of the booking process when available. All online purchases are also governed by the terms and conditions of respective merchant service providers. Please review respective merchant service provider’s user agreement and privacy policy before entering any transaction interpretation. These Terms of Use supersede all other written and oral communications or agreements with regard to the subject matters discussed in these Terms of Use. A waiver or modification of these Terms of Use will only be effective if made in writing signed by an authorized officer of SkyEx Courier L.L.C. All refunds will be made onto the original mode of payment.

6. OFFICE FOREIGN ASSETS CONTROL (OFAC) SANCTIONED COUNTRIES.

SkyEx Courier L.L.C. will not trade with or provide any services to individuals and companies owned or controlled by, or acting for or on behalf of, OFAC targeted countries AND individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not country specific.

7. REPRESENTATIONS BY YOU.

By visiting the Site, you represent, warrant and covenant that (a) you are at least 18 years old; (b) that all materials of any kind submitted by you to SkyEx Courier L.L.C. through the Site or for inclusion on the Site will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights. The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

8. PERMITTED USE.

You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than for personal use, unless otherwise specifically authorized by SkyEx Courier L.L.C. to do so. You also agree not to deep-link to the site for any purpose, unless specifically authorized by SkyEx Courier L.L.C. to do so. The content and software on this Site is the property of SkyEx Courier L.L.C. The cardholder must retain a copy of transaction records and Merchant policies and rules.

9. YOUR ACCOUNT.

If you use SkyEx Courier L.L.C. Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

10. NO COMMERCIAL USE.

This Site may not be used by you for any commercial purposes such as to conduct sales of merchandise or services of any kind. You must obtain SkyEx Courier L.L.C.’s prior written consent to make commercial offers of any kind on the Site, whether by advertising, solicitations, links, or any other form of communication. SkyEx Courier L.L.C. will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of the Site.

11. LINKS AND SEARCH RESULTS.

The Site may automatically produce search results that reference and/or link to third party sites throughout the World Wide Web. SkyEx Courier L.L.C. has no control over these sites or the content within them. SkyEx Courier L.L.C. does not guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. SkyEx Courier L.L.C. does not endorse the content of any third party site, nor does it make any representation or warranty about these sites, including that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against SkyEx Courier L.L.C. for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, you may notify us at support@parcelex.ae.

12. COPYRIGHT POLICY.

SkyEx Courier L.L.C. may terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defence or fair use exemption to do so. If you submit information to this Site, you warrant that the information does not infringe the copyrights or other rights of third parties.

13. INTELLECTUAL PROPERTY.

Although SkyEx Courier L.L.C. is not responsible for the content, quality or accuracy of data provided by users, compilations of such data, text, information and other materials made available to users through SkyEx Courier L.L.C.’s system. The On-line Materials are SkyEx Courier L.L.C.’s intellectual property, and are protected by U.S. and international intellectual property laws. The On-line Materials may not be copied or redistributed either in whole or in part without prior written consent of SkyEx Courier L.L.C., except as expressly and specifically permitted under these Terms of Use.

The On-line Materials are and will remain the exclusive property of SkyEx Courier L.L.C. All rights, titles and interests in and to the On-line Materials will be and remain vested solely in SkyEx Courier L.L.C. Under no circumstances will you have any right, directly or indirectly, to own, use, copy, loan, sell, rent, lease, license, sublicense, redistribute, assign or otherwise convey the On- line Materials, or any rights thereto, except as expressly and specifically provided in the Terms of Use. Nothing in these Terms of Use will convey to you any right, title or interest, except that of a license with the express rights and subject to all limitations herein. Nothing in these Terms of Use grants you the right, directly or indirectly, to use the On-line Materials to create a product for resale or to use the On-line Materials in any way that competes with SkyEx Courier L.L.C.

You acknowledge and agree that SkyEx Courier L.L.C. will own all rights, titles and interests in and to any copy, translation, modification, adaptation, derivative work or improvement of the On- line Materials made by or for you. At SkyEx Courier L.L.C.’s request, you must execute, or obtain the execution of, any instrument that may be necessary to assign these rights, titles or interests to SkyEx Courier L.L.C. or perfect these rights, titles or interests in SkyEx Courier L.L.C.’s name. DISCLAIMER OF WARRANTY, LIMITATION OF DAMAGES. SkyEx Courier L.L.C. MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTY OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS IN RELATION TO THE AVAILABILITY, ACCURACY, VALIDITY, RELIABILITY OR CONTENT OF THESE PAGES AND/OR THE SITE. SkyEx Courier L.L.C. ALSO DOES NOT MAKE ANY REPRESENTATION OR WARRANTY REGARDING THE ACCURACY OR RELIABILITY OF ANY ADVICE, OPINION, STATEMENT OR OTHER INFORMATION THAT IS SUBMITTED, DISPLAYED OR UPLOADED THROUGH THE SITE BY ANY USER. SkyEx Courier L.L.C. SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THIS SITE, EVEN IF SkyEx Courier L.L.C. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OF LIABILITY, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIABILITY OF SkyEx Courier L.L.C. WOULD IN SUCH CASE BE LIMITED TO THE GREATEST EXTENT OF LIABILITY PERMITTED BY LAW.

14. VIOLATION OF TERMS OF USE.

You understand and agree that in SkyEx Courier L.L.C.’s sole discretion, and without prior notice, SkyEx Courier L.L.C. may terminate your access to the Site, or exercise any other remedy available and remove any unauthorized user information, if SkyEx Courier L.L.C. believes that the information you provide has violated or is inconsistent with these Terms of Use, or violates the rights of SkyEx Courier L.L.C., or any third party, or violates the law. You agree that monetary damages may not provide a sufficient remedy to SkyEx Courier L.L.C. for violations of these Terms of Use and you consent to injunctive or other equitable relief for such violations. SkyEx Courier L.L.C. may release user information about you if required by law or subpoena.

15. INDEMNITY.

You agree to indemnify and hold SkyEx Courier L.L.C., its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of or relating to your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site, or your breach of the Terms of Use.

16. LICENCE GRANTED TO YOU.

By providing materials to SkyEx Courier L.L.C., including by submitting or uploading content or materials for use on the Site you represent and warrant that you or the owner of all rights to such content or materials has expressly granted SkyEx Courier L.L.C. an irrevocable world-wide right in all languages and in perpetuity to use and exploit all or any part of the content and materials provided by you. SkyEx Courier L.L.C. may publish and distribute any such submitted content or materials at its sole discretion by any method now existing or later developed. You agree that you shall waive all claims and have no recourse against SkyEx Courier L.L.C. for any alleged or actual infringement or misappropriation of any proprietary rights in any communication, content or material submitted to SkyEx Courier L.L.C. Any communication or materials you send to SkyEx Courier L.L.C. will be treated as non- confidential and non-proprietary and may be disseminated or used by SkyEx Courier L.L.C. for any purpose, including, but not limited to, developing, creating, manufacturing or marketing products or services.

17. ADVERTISING.

The Site may contain advertisements and/or sponsorships. The advertisers and/or sponsors that provide these advertisements and sponsorships are solely responsible for insuring that the materials submitted for inclusion on the Site are accurate and comply with all applicable laws. SkyEx Courier L.L.C. is not responsible for the acts or omissions of any advertiser or sponsor.

18. SEVERABILITY.

If any provision of the Terms of Use is held to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect.

Headings & section titles in this Agreement are for convenience and do not define, limit, or extend any provision of this Agreement.

19. PRIVACY POLICY.

INFORMATION GATHERED BY PARCELEX.AE. This is PARCELEX.AE’s (“PARCELEX.AE”) online privacy policy (“Policy”). This policy applies only to activities PARCELEX.AE engages in on its website and does not apply to PARCELEX.AE activities that are "offline" or unrelated to the website.

PARCELEX.AE collects certain anonymous data regarding the usage of the website. This information does not personally identify users, by itself or in combination with other information, and is gathered to improve the performance of the website. The anonymous data collected by the PARCELEX.AE website can include information such as the type of browser you are using, and the length of the visit to the website. You may also be asked to provide personally identifiable information on the PARCELEX.AE website, which may include your name, address, telephone number and e-mail address. This information can be gathered when feedback or e-mails are sent to PARCELEX.AE, when you register for services via the website. In all such cases you have the option of providing us with personally identifiable information.

19.1 USE AND DISCLOSURE OF INFORMATION. Except as otherwise stated below, we do not sell, trade or rent your personally identifiable information collected on the site to others. The information collected by our site is used to process services, to keep you informed about your service status, to notify you of products or special offers that may be of interest to you, and for statistical purposes for improving our site. We will disclose your Delivery information to third parties for service tracking purposes or to improve the functionality of our site, perform statistical and data analyses deliver your order and deliver promotional emails to you from us. For example, we must release your mailing address information to the delivery service to deliver your shipments.

19.2 All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

19.3 COOKIES. Cookies are small bits of data cached in a user’s browser. PARCELEX.AE utilizes cookies to determine whether or not you have visited the home page in the past. However, no other user information is gathered.

19.4 PARCELEX.AE may use non-personal "aggregated data" to enhance the operation of our website, or analyse interest in the areas of our website. Additionally, if you provide PARCELEX.AE with content for publishing or feedback, we may publish your user name or other identifying data with your permission.

19.5 PARCELEX.AE may also disclose personally identifiable information in order to respond to a subpoena, court order or other such request. PARCELEX.AE may also provide such personally identifiable information in response to a law enforcement agencies request or as otherwise required by law. Your personally identifiable information may be provided to a party if PARCELEX.AE files for bankruptcy, or there is a transfer of the assets or ownership of PARCELEX.AE in connection with proposed or consummated corporate reorganizations, such as mergers or acquisitions.

20. CONDITIONS FOR PREPAID ACCOUNT.

PARECELEX offers its registered customers prepaid service so they can pay the amount of contracted services on its website more comfortably.

20.1 Every registered customer, simply by registering, has a prepaid account with zero balance which can be loaded with credit card or by transfer to our account at EMIRATES ISLAMIC BANK.

20.2 The customer will have full access to your account from the time you register or validate your account where you can view all your moves.

20.3 The registered customer must define an email client and an access password, being responsible for their safekeeping and the consequences that may arise from the lack of diligence in their conservation.

20.4 The prepaid service is the use of the balance, if any, and be sufficient to pay the contracted services on the website of PARCELEX.AE.

20.5 Only the customer can add funds to their prepaid account and may do so at any time through the means of payment that are provided in your customer area.

20.6 Means of payment and bank card associated carry a supplement that will contact the client prior to the operation account recharge.

20.7 There is no minimum amount of deposit or withdrawal. You can have your balance at any time. You only must request the withdrawal of balance to your bank account and transfer it to the indicated account.

20.8 The balance of the prepaid account can be used to pay for the services offered on the website of PARCELEX.AE and any incident that required a payment.

20.9 For those shipments contracted PARCELEX.AE website that have generated PARCELEX.AE not attributable to unforeseen surcharges, such amount shall be deducted according to conditions, in case you have sufficient balance. Should not have enough balance, PARCELEX.AE will contact the customer to that paid charges. Any charges attributable to the customer will be duly explained at source and amount.

20.10 If a customer wants to pay from their own service whose amount exceeds the balance available at the time, the system will not be allowed to complete its processing. Client must choose an alternative means of payment among those offered by the web or increase your prepaid account balance under the conditions specified in clause 7.

20.11 PARCELEX.AE account can be topped up in AED only. All prices are defined and indicated in AED. If the customer makes payment in his or her local currency then the currency exchange shall be carried out by the payment system under the payment system rates and the customer’s account is topped up in AED. Additional currency exchange fees can be imposed on the customer by the payment system. The customer is strongly advised to check such exchange rates and fees before payment.

20.12 PARCELEX.AE reserves the right to block the balance of the prepaid account of a client if it detects fraudulent use, for example, impersonating the client. Blocking the account is always temporary and from PARCELEX.AE will inform customers lock their account and the reason that led him to do so. Since PARCELEX.AE be made maximum efforts to solve any problem detected and cause the lock time as small as possible, safeguarding the interests of its customers.

20.13 In the event that PARCELEX.AE stop providing services definitively on the market as soon reimburse its customers balances.

20.14 The user will be liable for the financial consequences resulting from the use of their secret passwords by unauthorized third parties.

21. PROHIBITED ITEMS:

Due to the nature of the sector and in order to protect the personnel handling shipments and not break international laws aviation and freight transport, there are a number of items that cannot be sent through PARCELEX.AE to any destination under any circumstances. If the provider notifies us of the existence of any of these items in a shipment, you will lose the amount integrates paid for the service and items sent, also taking the obligation of the contracting person to meet any cost / penalty / penalty arising from breach of these restrictions
these items are:

• Aerosols / sprays (deodorants, insecticides, etc.).
• Animals, alive or dead / Human remains.
• Weapons / powered guns / Pistols / Rifles / Replicas Weapons / Ammunition air.
• Prohibited or restricted by ICAO items - Organization . International Civil Aviation.
• Stolen or purchased items fraudulently.
• Batteries containing liquids.
• Tickets or lottery tickets.
• Car: Batteries or parts containing toxic liquids.
• Money / cash / Currency / false coin / checks / currency / Actions.
• Drugs / medicines (including prescription).
• Extinguishers.
• Radioactive / corrosive material.
• Dangerous articles / Explosives / Firecrackers goods.
• Unknown goods / merchandise items not go in a box.
• Biological samples.
• Passport / Driving Licences / Licenses.
• Plants / seeds.
• Collection stamps.
• Infectious substances / toxic / Flammable substances.
• Snuff / or related Cigarette consumption Snuff / Cigarette products.

22. RESTRICTED ITEMS:

Apart from the prohibited items, there are items that can be sent, but are not covered by any insurance and therefore the client sends assuming full responsibility for any damage that might result from improper handling service provider, exempting PARCELEX.AE and its suppliers from any liability. For these items we recommend a very careful packaging to ensure that no breakages.

These items are:

• Items that are not in a box double carton with internal protection to cushion normal beats traffic.
• Liquids in any container (oil, honey, milk, wine, soft drinks, etc.) that are not sent in special ajas for it.
• Crystal / ceramic or that have small pieces of glass / ceramic.
• Art, artwork, sculptures undefined market value.
• Perishable food and / or other perishable item.

23. DELIVERY POLICY

PARCELEX tries its best to deliver its services just on time or within the prefixed delivery times. But there can be some delays due to unavoidable circumstances.

23.1 In all the shipping and delivery issues we try to follow the policy noted below:

23.1 a) For International services, orders are shipped and delivered through registered international courier companies (DHL, SKYEX Aramex, FedEx, TNT).
23.1 b) For domestic services, orders are shipped through registered domestic courier companies. (DHL, SKYEX, Aramex, FedEx, TNT).

23.2 All domestic orders are shipped within 48 hours Saturday – Thursday 8am - 5pm.

23.3 All international orders are shipped within 21 business days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company norms.

23.4 PARCELEX is not liable for any delay in delivery by the courier company and only guarantees to hand over the consignment to the courier company within 21 business days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.

23.5 PARCELEX will update you with order tracking Number (AWB) after picking up shipment through which you can track your shipment on ParcelEx.ae

23.6 We will make 3 delivery attempts for Parcel deliveries. After the 3rd failed attempt at delivery, the package(s) are returned to our warehouse and we will issue a credit for your merchandise only. If you would like to have the merchandise re-delivered, you will be responsible for the re-delivery fee.

23.7 Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please contact us within 48 hours of your delivery. For any other problem with your order, please refer to our return policy.

24. RETURN POLICY.

24.1 To cancel your shipment any day before the date of collection, open an impact on the web indicating the reason for cancellation and refund the amount paid consists of the same payment method you used to hire the service (original mode of payment) within a maximum period 72 hours once we have confirmation from the carrier that the consignment has not been collected.

24.2 Cancellations the day of the collection are possible but carry a charge of 10 AED excluding indirect tax to cover travel expenses carrier. Similarly, the refund will be made by the same payment method you used to hire the service (original mode of payment), and will be refunded the amount paid less any expenses incurred within no more than 72 hours.

24.3 If your shipment has already been collected and wish to cancel, we regret that we cannot refund any amount and may be able to maintain uninterrupted service since the package once collected travels very fast on transport networks and do not guarantee that we can stop before it is delivered locally.

24.4 If your shipment is collected and returned to origin for breach of any provision of these conditions of service provision, we cannot refund the amount paid and may be required to pay additional charges if any caused. Be sure to declare the weights and measures correctly and have your shipment ready on the day of collection.

24.5 If you make an international shipment and does not attach the required documentation or accompanying documentation is not correct, it is possible that your shipment is returned to origin. In which case the price of the collection and return, variable depending on the weight, size and supplier deducted, and refund the remaining amount within no more than 72 hours so the shipment being canceled.

25. SECURITY.

PARCELEX.AE takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, PARCELEX.AE cannot guarantee the security of any information that is disclosed online.

26. OTHER WEBSITES.

PARCELEX.AE is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. We strongly suggest you review such third party’s privacy policies before providing any data to them. We are not responsible for the policies or practices of third parties. Please be aware that our sites may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those Web sites linked to our site is not covered by this Policy. These other sites may send their own cookies or clear GIFs to users, collect data or solicit personally identifiable information. We cannot control this collection of information. You should contact these entities directly if you have any questions about their use of the information that they collect.

27. MINORS.

PARCELEX.AE does not knowingly collect personal information from minors under the age of 18. Minors are not permitted to use the PARCELEX.AE website or services, and PARCELEX.AE requests that minors under the age of 18 not submit any personal information to the website. Since information regarding minors under the age of 18 is not collected, PARCELEX.AE does not knowingly distribute personal information regarding minors under the age of 18.

28. CORRECTIONS AND UPDATES.

If you wish to modify or update any information PARCELEX.AE has received, please contact support@parcelex.ae.

29. MODIFICATIONS OF THE PRIVACY POLICY. PARCELEX.AE, the Website Policies and Terms & Conditions would be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.