it was a good experience and good Price for delivery but it took a bit longer to reach to the destination as i was told 3 days but reached in 8 days
Thank you for taking your time to give us feedback on the service, we are happy to know you are happy despite the delivery delay.
I have looked in to the matter and it seems there was an issue on departure as was returned to our warehouse and sent again. Also, shipment has coincided with Easter holidays in Australia which made the transit time longer than usual as Friday and Monday there were no deliveries in Australia. Under normal circumstances, it would have been delivered last week. I´m sorry for inconvenience caused.
Excellent services, site offer various rates of different courier to choose from, my packet is delivered 2nd day. Thank you!
It was my first experience with Parcelex and overall a good one.
The person collecting the parcel got confused and wanted to collect in the morning and got angry at me when i missed his phone call when it was clearly said afternoon. Then i was surprised because after putting all the details with my address and destination etc... i had to fill the AWB manually again when he came to pick up (somehow i had expected he would come with a pre-printed one). The tracking was not clear on the company website but i asked parcelex and i got a very prompt answer and all was delivered perfectly in due time!
So maybe a couple of things to improve but will definitely use Parcelex from now on.